Terms & Conditions

Welcome to BonheurGifts. By engaging with our services, you agree to the following terms and conditions:

  1. Order Confirmation and Customization:

Orders are confirmed after a detailed consultation. We begin crafting your personalized design based on the agreed-upon specifications.

 

  1. Design Variations:

Due to the handcrafted nature, slight variations may occur, enhancing the uniqueness and aesthetic appeal of each piece.

 

  1. Delivery and Timeline:

Delivery timelines vary based on design complexity. You will receive a tentative delivery schedule during the consultation.

 

  1. Modifications and Adjustments:

Customers can request modifications within a specified timeframe post-consultation to ensure satisfaction.

 

  1. Outdoor Use Advisory:

Certain products may not be recommended for outdoor use in direct sunlight and rain. Please consider placement carefully.

 

  1. Cancellation and Refund Policy:

Once confirmed, orders cannot be canceled or refunded due to the personalized, made-to-order nature of our products.

 

  1. Replacement and Repairs:

We do not offer replacement or repair services for damage occurring post-delivery.

 

  1. Damage During Delivery:

In case of damage during courier delivery, provide an unboxing video within 24 hours for reference.

 

  1. Care Instructions:

Our products, including nameplates and flowers, are not washable. Cleaning instructions will be provided.

 

  1. Payment Methods & Plans:

Accepted methods include direct bank transfers and UPI. A 60% advance payment is required to confirm the order. After confirmation, you’ll receive layout and font options for selection and approval. Once approved, the production process begins using laser technology. Upon completion, final images will be shared, and the remaining balance must be settled before shipping. Details for payments will be provided during the order confirmation process.

 

  1. Security of Personal Information:

We prioritize the security and confidentiality of your information, utilizing industry-standard encryption and privacy measures.

 

  1. Acknowledgment:

By engaging with BonheurGifts, you acknowledge and agree to these terms and conditions.

 

We reserve the right to update these terms periodically. Thank you for choosing BonheurGifts for your personalized creations!